🌰 About Our Walnuts
- Q: Where are your walnuts sourced from?
- A: We source premium walnuts directly from sustainable farms in Kenya, Uganda, and Tanzania’s high-altitude regions, ensuring freshness and quality.
- Q: What types of walnuts do you sell?
- A: We offer:
- English Walnuts (mild, versatile)
- Black Walnuts (bold, earthy)
- White Walnuts/Butternuts (sweet, buttery)
- Red Walnuts (rare, antioxidant-rich)
Q: Are your walnuts organic?
A: Yes! Many of our partner farms use organic practices. Look for the “Certified Organic” label on select products.
đź›’ Ordering & Shipping
Q: How do I place an order?
A: Shop online via our website or WhatsApp/email us for bulk orders (20+ tons). Payment options: M-Pesa, bank transfer, or credit card.
Q: Do you ship internationally?
A: Yes! We export via air (3–7 days) or sea freight (2–4 weeks) from Mombasa/Dar es Salaam ports.
Q: What’s the minimum order quantity (MOQ)?
A: Retail: 1kg. Wholesale: 1 ton (custom MOQ negotiable).
📦 Packaging & Storage
Q: How are walnuts packaged?
A: We use:
- Retail: Resealable, UV-proof bags (1kg–5kg).
- Bulk: Vacuum-sealed sacks (25kg–50tonnes) or food-grade containers.
Q: How should I store walnuts?
A: Keep in a cool, dry place or refrigerate (up to 6 months). Freeze for longer shelf life.
đź’° Payments & Returns
Q: What payment methods do you accept?
A: M-Pesa (Kenya), bank transfer, credit/debit cards, or LC (for international orders).
Q: What’s your return policy?
A: We guarantee freshness! Contact us within 7 days of delivery for issues.
🌍 Sourcing & Ethics
Q: How do you support local farmers?
A: We pay fair prices, provide training, and promote sustainable farming.
Q: Are your packaging materials eco-friendly?
A: Yes! We use biodegradable options where possible.
🤝 Wholesale & Export
Q: Can I request samples before bulk orders?
A: Absolutely! Contact us for samples (shipping fees may apply).
Q: Do you offer private labeling?
A: Yes—custom branding for retailers and exporters.
Still have questions?
📞 Call/WhatsApp: +254 755 812908
✉ Email: admin@freshwalnut.org
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